Experience & Skills
Established and successfully led a squad of data analysts and engineers for a new data product - ‘Comms Engine’
Led the data and platform backlog to support the design and build of a new tech stack In Google Cloud Platform
Technologies used in GCP: Big Query, Cloud PubSub, GKE Consumers, CloudRun, Cloud Composer/ Airflow, Looker, Apigee API management
This data product supported the multi-million-pound migration of customer communications from legacy platforms to ‘Comms Engine’, paired with leading communication platform ‘Braze’.
This product also enabled the transformation of our marketing and campaigns departments, building the capability to build customer segments on the fly, for marketing campaigns, increasing incremental revenue
Built a strong working relationship with leadership in operational teams within the business, taking them on a transformation journey
Worked with UX and research teams to establish best in class customer experience journeys for onboarding and service management
Founded and successfully led ‘Enablement’ vertical of the Network Automation Team – direct report into Director level
Recruited and founded a development team, engineers, architects, developers, analysts, designers
Owned strategic roadmap for Network Automation
Maintained a backlog of automation candidates
Guided the teams focus using prioritization techniques
Coached a ‘Product over Project’ mindset
Championed and coached a DevOps and Agile approach
Owned team budget (£1mill +) and business cases
Defined MVP for automation use-cases with customers
Captured business value for future business cases
Managed our partners / vendors for co-development
Change management as part of wider technology transformation program
Defined the teams processes and engagement frameworks with business stakeholders
Run governance meetings and service reviews with stakeholders as required
Product Manager in a cross-functional Agile team looking after business applications designed and developed on Salesforce Service Cloud platform
Owns the strategic direction and roadmap for apps
Prioritize product backlog based on business value
Works with end-users to capture high value feedback
Communicates with and ensures buy-in of apps with senior stakeholders
Effective management of budgets and spend in development activities
Led the delivery function on an Agile transformation; coaching on SCRUM theory, Lean and Agile principles
Established a cross-functional team, ensuring they are motivated, collaborating and working effectively in our delivery of technology products
Identified obstacles and helped the team to overcome them, removing blockers to their delivery
Focused the team on what is important to the delivery of products and services, focusing on value creation
Encouraged and facilitated continuous improvement of the SCRUM team, using metrics where appropriate to measure progress
Encouraged a self-organising development team and shielded them from the business as appropriate
Managed delivery against budgets, working closely with Product Owners / Managers to deliver their vision
UK Reporting team lead and analyst on one of the world’s largest global HR Cloud transformations, a leading Professional Services firm implementing Workday
Fit-gap analysis based on system capability
Analysis of end-to-end HC processes, aligning with global network and Workday cloud best practice
Project management tasks for the workstream and managing interdependencies with others
Managing expectations of senior HC stakeholders
Facilitating stakeholder workshops and training
P2P (Procure to Pay) functional analyst on a large finance transformation program with FTSE100 - SAP S/4HANA implementation
PMO and O2C (Order to Cash) functional analyst on a large finance transformation program - SAP S/4HANA
Scoping design and specification documents
Interface and mapping SAP S/4HANA to Coupa
PMO tasks to track PTP workstream deliverables
Creation of scenarios for testing and execution
Change management, training and comms
Education
Graduated top of his class, with the highest mark on the final year project in his year group, achieving a first class honours 1:1.
Optional units (indicative and may be subject to change year on year):
Optional units (indicative and may be subject to change year on year):
Brett studied at Ilkley Grammar School for both his GCSE's and his A-Levels.
Business Studies: B
Information Technology: B
Geography: B
AS Level Biology: B
He achieved 13 GCSE's A*-C